Job Overview
We are looking for a Helpdesk Engineer who will serve as the first point of contact for customers seeking technical assistance over the phone or email.
Duties & Responsibilities
- Serving as the first point of contact for customers seeking technical assistance over the phone or email.
- Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Running diagnostic programs to resolve problems.
- Providing accurate feedback to the rest of the Team with regards to customer requirements and required changes.
- Troubleshooting malfunctions of systems, network hardware and security systems to resolve operational issues and restore services and being able to accurately diagnose root cause.
- Directing unresolved issues to the next level of support personnel.
- Following up with customers to ensure issues have been resolved.
- Recording events, problems, and their resolution in logs.
- Passing on any feedback or suggestions by customers to the appropriate internal
- Completing other duties as assigned by management.
Skills & Qualifications
- University degree in Computer Science/ Computer engineering or a related field.
- Proven work experience as a Technical Support Engineer, IT Help Desk Technician, or similar role.
- Sound knowledge and understanding of Systems and Networking.
- Excellent communication skills.
- Fluency in both Greek and English.
Remuneration
An attractive remuneration package will be offered to the successful candidate according to qualifications and experience.
Equal Employment Opportunity
Logicom is committed to provide equal employment opportunities for all regardless of their race, color, sex/gender, religion, age, marital status, cultural background, disability, nationality and political opinion. Employees are hired solely based on a specific vacancy’s requirements, taking into consideration the qualifications, previous experience and potential of each individual candidate.
We reserve the right to remove the announcement from circulation at any point in time when a satisfactory number of applications has been received.
Only applicants whose previous experience and qualifications closely match the requirements of the position will be contacted.