Junior Network Engineer & 1st Level Support - Logicom Public - Nicosia, Cyprus

Job Overview

We are seeking a motivated Junior Network Engineer to join our Group IT Team. This entry-level position involves providing first-level support for network-related issues and handling helpdesk network requests. The ideal candidate will have a basic understanding of networking concepts, strong problem-solving skills, and a desire to grow within the field of network engineering.

Duties & Responsibilities

• Responding to helpdesk tickets and network-related issues, providing timely and effective resolution.
• Performing initial troubleshooting of network problems, including connectivity, performance issues, and equipment malfunctions.
• Assisting in monitoring network performance using tools to identify potential issues.
• Supporting end-users with network connectivity issues, including Wi-Fi and LAN configurations.
• Assisting in setting up and maintaining basic network equipment such as routers, switches, and firewalls.
• Documenting support issues and resolutions in the helpdesk ticketing system.
• Escalating unresolved issues to senior engineers or relevant departments when necessary.
• Maintaining network documentation, including network diagrams and inventory of network equipment.
• Following company security protocols and assist with network security tasks, including firewall configurations and access controls.
• Collaborating with Team members to improve processes and ensure effective network support.

Skills & Qualifications

• Degree in Information Technology, Computer Science, or a related field. (Bachelor's degree preferred but not required)
• Basic networking certifications (e.g, Cisco CCNA).
• Basic understanding of networking concepts (IP addressing, subnetting, DHCP, DNS, VPN, etc.).
• Experience with network hardware (routers, switches, firewalls) is a plus.
• Familiarity with network monitoring tools is an advantage.
• Strong analytical and troubleshooting skills.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work collaboratively with the IT Team and other departments.
• Strong customer service skills and a desire to help users resolve technical issues.
• Experience in IT support, network support, or a related field will be considered an advantage.
• Exposure to help desk ticketing systems and basic network troubleshooting will be considered an advantage.
• Flexibility to work occasional off-hours for maintenance tasks or urgent support issues.
• Ability to stay calm under pressure and handle multiple tasks simultaneously.

Reports to

Group IT Manager

Remuneration

An attractive remuneration package will be offered to the successful candidate according to qualifications and experience.

Equal Employment Opportunity

Logicom is committed to provide equal employment opportunities for all regardless of their race, color, sex/gender, religion, age, marital status, cultural background, disability, nationality and political opinion. Employees are hired solely based on a specific vacancy’s requirements, taking into consideration the qualifications, previous experience and potential of each individual candidate.

Disclaimer

We reserve the right to remove the announcement from circulation at any point in time when a satisfactory number of applications has been received.

Only applicants whose previous experience and qualifications closely match the requirements of the position will be contacted.