eCommerce Support Officer - Logicom Public - Nicosia, Cyprus

Logicom Group Careers Head Office eCommerce Support Officer - Logicom Public - Nicosia, Cyprus

Job Overview

We are seeking a dynamic and customer-focused eCommerce Support Officer to join our Group eCommerce Team in Cyprus. The ideal candidate will play a pivotal role in providing comprehensive support to our clients, ensuring seamless utilization of our in-house eCommerce platform and ERP system. As an eCommerce Support Officer, you will be responsible for addressing client inquiries, resolving technical issues, and delivering exceptional service to optimize client satisfaction and retention.

Duties & Responsibilities

  • Serving as the primary point of contact for client inquiries related to the eCommerce platform and ERP system.
  • Providing prompt and effective assistance via email, phone, or chat to address client concerns, troubleshooting technical issues, and delivering solutions tailored to their needs.
  • Diagnosing and resolving technical issues reported by clients, including but not limited to system errors, platform functionalities, integration challenges, and data discrepancies.
  • Collaborating closely with the technical Team to escalate complex issues and ensure timely resolution.
  • Conducting training sessions and workshops for clients to familiarize them with the features, functionalities, and best practices of the eCommerce platform and ERP system.
  • Providing ongoing guidance and support to ensure clients maximize the value of our solutions and achieve their business objectives.
  • Developing comprehensive documentation, tutorials, and FAQs to facilitate self-service support for clients.
  • Continuously updating and improving existing resources to ensure accuracy and relevance.
  • Sharing insights, best practices, and lessons learned with internal Teams to enhance collective knowledge and expertise.
  • Gathering client feedback, suggestions, and pain points to identify opportunities for product enhancements and service improvements.
  • Compiling and analysing data on client interactions and support activities to generate actionable insights and contribute to strategic decision-making.
  • Collaborating closely with cross-functional Teams, including sales, product development, and marketing, to align support efforts with business objectives.
  • Sharing client insights and feedback to inform product roadmap prioritization, feature development, and go-to-market strategies.

Skills & Qualifications

  • Possession of a Bachelor's degree in Business, Management Information Systems, eCommerce, or a field that is closely related.
  • Relevant experience in eCommerce operations, preferably within a multinational environment would be considered an advantage.
  • Previous engagement with Dynamics 365 Business Central, Navision, or other Enterprise Resource Planning (ERP) systems would be considered an advantage.
  • Familiarity with eCommerce platforms, ERP systems, and web technologies will be considered an advantage.
  • Proficient verbal and written communication abilities in both the Greek and English languages are required.
  • Strong organizational and time management skills.
  • Understanding Google Analytics 4, GTM and Power BI is a plus.
  • Ability to work effectively in both independent and team-based work environments.
  • Computer proficiency and willingness to learn other web-based tools.
  • Superior problem-solving capabilities accompanied by a proactive stance towards the identification and resolution of issues.
  • Detail-oriented and organized, with the ability to manage multiple tasks simultaneously.

Reporting

eCommerce Sales & Marketing Manager

Equal Employment Opportunity

Logicom is committed to provide equal employment opportunities for all regardless of their race, colour, sex/gender, religion, age, marital status, cultural background, disability, nationality, and political opinion. Employees are hired solely based on a specific vacancy’s requirements, taking into consideration the qualifications, previous experience, and potential of each individual candidate.

We reserve the right to remove the announcement at any point in time when a satisfactory number of applications have been received.

Only applicants whose previous experience and qualifications closely match the requirements of the position will be contacted.

Country: Cyprus
Company:Logicom Group
Seniority: 3-5 years experience
Date: 24/07/2024

Apply

By pressing the Personal Data Protection Consent button below you are providing to Logicom your express consent to the effect that your personal data will be processed by Logicom exclusively for the purposes of this recruitment exercise. Your personal data will be retained by Logicom for the period of six (6) calendar months after the submission of your CV.

The Logicom Data Protection Officer (hereinafter mentioned as ‘the DPO’) is Mr. Georgios Georgiou and his contact details are as follows: e-mail address dataprotection@logicom.net, contact telephone number +357 22551000, contact fax number +357 22514294, and postal address 26 Stasinou Avenue, 2003 Strovolos Cyprus. You may contact, in Greek or English, with the Logicom DPO during the working hours 08:00 until 17:30 from Monday to Friday. You have the right to withdraw your consent at any point in time including the period of six (6) calendar months after the submission of your CV. The withdrawal of your consent shall not affect the lawfulness of your personal data processing based on your consent before its withdrawal. You have the rights to have your personal data inspected, rectified and deleted – erased, at any point in time including the period of six (6) calendar months after the submission of your CV. To that effect you can exercise any of your above – mentioned rights, including that of the withdrawal of your consent, by communicating in writing, in Greek or English, with the Logicom DPO by means of e-mail communication or fax communication using his above –mentioned contact details.

Please see Logicom’s Data Privacy Policy for details on how our company uses your personal data.

PRE-EMPLOYMENT CANDIDATE PRIVACY NOTICE FOR MEDICAL ASSESSMENT BEFORE HIRING

You agree that subject to the completion of the recruitment process and provided that you receive a conditional offer for employment, you will go through a Fit-For-Work assessment by the Company’s Doctor. The Doctor defines the medical tests needed and performs the examination. You will need to sign a Data Privacy consent with the Company Doctor. The Company Doctor will provide a Fit-For-Work assessment with possible comments to the Company. This assessment will be one of the elements taken into consideration for providing a final offer. Other elements include but are not limited of, verification of the educational certifications, the references, and the work permits (if applicable).

Logicom will keep the Fit-For-Work assessment as part of your HR records if your Employment Contract is signed. If the Employment Contract is not signed, the Fit-For-Work assessment will be destroyed upon such confirmation.

We process the above data as part of the preparation to enter into a legal agreement.

Note that a separate agreement between you and the Company Doctor regarding Data Privacy will need to be signed.