Cisco Customer Success Manager - Logicom Public - Riyadh, Saudi Arabia

Logicom Group Careers Head Office Cisco Customer Success Manager - Logicom Public - Riyadh, Saudi Arabia

Job Overview

This job is for a dedicated Cisco Customer Success Manager (CSM) responsible for the post-sales adoption and consultancy of Cisco Software solutions. The CSM will be responsible for driving adoption of Cisco technologies, identify growth opportunities to expand Cisco’s footprint while demonstrating the value and benefit of these results to Logicom’s Partner and/or their customers. Key to success are the cross-functional relationships that the person will develop and maintain within the Cisco Team, the partners, and various other stakeholders.

Duties & Responsibilities

  • Owning the complete partner lifecycle of onboarding, adoption, expansion and renewal.
  • Striving to continually drive faster “time to value” and improving overall experience for our 2T partners and their customers.
  • Understanding and having the ability to translate technical challenges and requirements.
  • Understanding customer's objectives and how they translate to outcomes.
  • Delivering Customer Success plans and Business Outcomes to partners based on agreed KPIs.
  • Ensuring proper delivery, onboarding and adoption of products and services, conducting ongoing operational reviews.
  • Driving revenue growth through adoption and identify opportunities for upsell and cross sell.
  • Meeting with Partners to strengthen relationships, conducting gap analysis, reporting on software usage and leading value driven discussions.
  • Partnering with customers to advise on best practices of CX practice build and outcomes.

Skills & Qualifications

  • College or University graduate in Computer Science, Engineering or other similar degree is desired.
  • A minimum 5 years’ experience in consulting customer facing role or a Presales or IT Architect role, ideally with a System Integrator, Tech or SaaS based company.
  • Previous experience in a customer, services partner or vendor desirable.
  • Familiar with Cisco IT solution offerings and the value that CX can offer (desirable).
  • Cisco CCNP, Cisco CSM or other Cisco Certifications (or equivalent) is desirable – You will have a desire to further your skillset through supported/self-learning and through industry certifications/exams.
  • Strategic thinker, account management, and strong commitment to customer success.
  • Proven team player and willingness to work closely with cross-functional partners.
  • Fluent in English (Oral / Verbal), Arabic is a plus.
  • Travelling might be required.

Remuneration

An attractive remuneration package will be offered to the successful candidate according to qualifications and experience.

Equal Employment Opportunity

Logicom is committed to provide equal employment opportunities for all regardless of their race, color, sex/gender, religion, age, marital status, cultural background, disability, nationality and political opinion. Employees are hired solely based on a specific vacancy’s requirements, taking into consideration the qualifications, previous experience and potential of each individual candidate.

We reserve the right to remove the announcement from circulation at any point in time when a satisfactory number of applications has been received.

Only applicants whose previous experience and qualifications closely match the requirements of the position will be contacted.

Country: Saudi Arabia
Company:Logicom Group
Seniority: 5-10 years experience
Date: 05/01/2024

Apply

By pressing the Personal Data Protection Consent button below you are providing to Logicom your express consent to the effect that your personal data will be processed by Logicom exclusively for the purposes of this recruitment exercise. Your personal data will be retained by Logicom for the period of six (6) calendar months after the submission of your CV.

The Logicom Data Protection Officer (hereinafter mentioned as ‘the DPO’) is Mr. Georgios Georgiou and his contact details are as follows: e-mail address dataprotection@logicom.net, contact telephone number +357 22551000, contact fax number +357 22514294, and postal address 26 Stasinou Avenue, 2003 Strovolos Cyprus. You may contact, in Greek or English, with the Logicom DPO during the working hours 08:00 until 17:30 from Monday to Friday. You have the right to withdraw your consent at any point in time including the period of six (6) calendar months after the submission of your CV. The withdrawal of your consent shall not affect the lawfulness of your personal data processing based on your consent before its withdrawal. You have the rights to have your personal data inspected, rectified and deleted – erased, at any point in time including the period of six (6) calendar months after the submission of your CV. To that effect you can exercise any of your above – mentioned rights, including that of the withdrawal of your consent, by communicating in writing, in Greek or English, with the Logicom DPO by means of e-mail communication or fax communication using his above –mentioned contact details.

Please see Logicom’s Data Privacy Policy for details on how our company uses your personal data.

PRE-EMPLOYMENT CANDIDATE PRIVACY NOTICE FOR MEDICAL ASSESSMENT BEFORE HIRING

You agree that subject to the completion of the recruitment process and provided that you receive a conditional offer for employment, you will go through a Fit-For-Work assessment by the Company’s Doctor. The Doctor defines the medical tests needed and performs the examination. You will need to sign a Data Privacy consent with the Company Doctor. The Company Doctor will provide a Fit-For-Work assessment with possible comments to the Company. This assessment will be one of the elements taken into consideration for providing a final offer. Other elements include but are not limited of, verification of the educational certifications, the references, and the work permits (if applicable).

Logicom will keep the Fit-For-Work assessment as part of your HR records if your Employment Contract is signed. If the Employment Contract is not signed, the Fit-For-Work assessment will be destroyed upon such confirmation.

We process the above data as part of the preparation to enter into a legal agreement.

Note that a separate agreement between you and the Company Doctor regarding Data Privacy will need to be signed.